All U.S. orders will receive STANDARD USPS SHIPPING. This does not apply to Canada and International shipments. Specific shipping costs to countries located outside the U.S. will be quoted based on the Shipping Address provided in the Shipping Method section of the Checkout Page.
U.S. POSTAL SERVICE SHIPPING
Shipments generally take approximately 3-5 business days AFTER 3-5 business days warehouse processing time. Tracking information is provided via email to the customer at the time the order has completed warehouse processing. We do not process or ship orders on weekends or holidays.
U.S. POSTAL SERVICE PRIORITY MAIL EXPRESS SHIPPING
Orders must be received by 3:00 pm Central Standard Time (CST) Monday-Thursday / 11:30 am CST Friday and will be processed and shipped same day. Orders received after these times will be processed and shipped the following business day.
Priority Express shipments are guaranteed to arrive within 3 business days by 3 pm following the order date; 1 day shipping is available in select locations. Priority Express Mail prices are based on weight and destination. Shipping Address information must be provided to receive a shipping quote.
U.S. POSTAL SERVICE INTERNATIONAL PRIORITY SHIPPING
We ship worldwide through the U.S. Postal Service International Priority Mail. Shipping time will depend upon the destination – up to 10 business days following 3-5 business days warehouse processing time. International Priority Mail prices are based on weight and destination and will appear as a Shipping Option in the Shipping Method section of the Checkout Page. Shipping Address information must be provided to receive a shipping quote for this service.
FLAT RATE CANADA SHIPPING
We ship offer a flat rate shipping option to Canada & Australia. The flat rate is $16 to Canada and $31 to Australia; tariffs and taxes may be charged upon arrival. Customers are responsible for these charges. Filly Flair reserves the right to choose which shipping company will be utilized for this flat rate shipping option. Shipping time will depend upon the destination - up to four weeks for delivery following 3-5 days of warehouse processing time.
LOST OR STOLEN PACKAGES
Shipments lost or misdirected in transit to the destination will be reshipped to the customer once it has been determined the original shipment cannot be delivered within a reasonable time frame. We are not responsible for lost or stolen shipments when incorrect addresses are provided by the customer. Any packages returned to us as undeliverable will be re-shipped at customer expense. We are not responsible for refunding or replacing shipments for packages shown as delivered. We will supply order and tracking information for customers to provide to the U.S. Postal Service to file a claim. We will work with customers to replace packages after sending us a copy of their filed police report.