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FAQS

← ORDERING →

I HAVE A QUESTION ABOUT SOMETHING ON ARROW BOUTIQUE'S WEBSITE, WHAT SHOULD I DO?

We are here to help! If you have a question during business hours you can reach us from 11am-6pm (CST) at 605-725-0540. If you have a question outside of business hours you can send us an email at our Contact us page and we will get back to you on the next business day.

 

I PREFER TO SEE ITEMS IN PERSON, DO YOU HAVE A STORE LOCATION?

Yes! You can always visit our store in Aberdeen, SD. Our address is 322 S Main St, Aberdeen, SD.

Hours: Tuesday - Friday: 11am to 6pm and Saturday: 10am to 6pm.

 

HOW DO I PURCHASE A GIFT CARD?

Click here to get a gift card! Gift cards are available in the following amounts $10, $25, $50 or $100.

Gift Cards are issued via email. You can then print the code or forward the code via email to the recipient.

HOW DO I REDEEM MY GIFT CARD OR STORE CREDIT?

eGift Card codes are applied at the shopping cart screen when you are ready to place your next order. Simply add all the items to your cart that you would like to purchase. Proceed to the Verify Shopping Cart screen. At the shopping cart screen, enter the gift card code or discount code box and click Apply. The balance of the code will be taken off your order total. At this time we are unable to apply gift cards over the phone. If you run into issues, feel free to contact us via email at our Contact us page or 605-725-0540 for further assistance.

MY ORDER HAS BEEN PLACED, BUT I NEED TO CHANGE SOMETHING. CAN I DO THAT?

Unfortunately, we are unable to make changes to an order once submitted. If you would like to cancel and replace the order please email us at our Contact us page or call into our Customer Support Line at 605-725-0540.

WHAT DOES "UNFULFILLED" MEAN?

Good question! An “Unfulfilled” status means that your order has been received and is waiting to be packaged. Once your order is shipped, you will be sent a confirmation email with a tracking number so you can see exactly when your package will arrive.

WHY WAS MY CARD REFUNDED?

Unfortunately, one or more items on your order was not available at the time of purchase. As a result, your card was refunded for the item’s purchase price. We email customers regarding oversells before your order is shipped, and apologize for any inconvenience it may have caused you.

THE ITEM I PURCHASED LAST WEEK IS ON SALE! NOW WHAT?

Unfortunately, due to the nature of online retail, Arrow Boutique does not take responsibility for refunding the amount of item markdowns to customers. Items in our inventory are subject to markdown at anytime at Arrow's discretion. You may return the item you purchased and place a new order for the item from your store credit balance, but we cannot guarantee there will be stock remaining once your return is processed.

← SHIPPING →

WHO DO YOU SHIP THROUGH?

We ship all US orders through the United States Postal Service, allowing each order to be tracked at www.usps.com. When your product has been shipped, you will receive a Shipping Confirmation email with a tracking number that can be used for your records, and to see when your trendy new items will arrive at your home.

WHEN WILL MY ORDER SHIP?

We know how excited you are to receive your new items, so we want to get them to you as quickly as possible. Most order process within 3 to 5 business days of submitting your order. Then they will be on their way to you!

DO YOU OFFER EXPEDITED SHIPPING?

Waiting to wear your new clothes is such a pain, so we do offer priority express shipping (on US orders only), which gets your items to you in 1-2 days via USPS. The cost for Express Shipping is calculated using USPS rates at the time of checkout, which will depend upon your location.

If expedited shipping is too expensive, standard shipping typically takes 2-4 days.

DO YOU SHIP INTERNATIONAL?

We do ship internationally through the US Postal Service, to Canada and Australia. Your rate and shipping time will depend upon the destination. Simply enter your Country, State and Zip Code at the Customer Information Page during check-out. At the Shipping Method Screen you will receive a shipping quote. For more shipping information, visit Orders and Returns on our website.

← RETURNS →

WHAT IS YOUR RETURN POLICY?

Please refer to our Return Policy page!

IF MY RETURN IS ACCEPTED, WHEN WILL I GET MY STORE CREDIT?

An eGift Card will be issued for the purchase price of all eligible returned merchandise (see our Return Policy on how a return is eligible). We do not offer refunds. No exceptions. The eGift Card may then be used to purchase that same item in a different size or a completely different item. eGift Cards never expire.

WILL I BE NOTIFIED WHEN MY RETURN HAS BEEN PROCESSED?

You will! Once your return is processed you will receive two email notifications, one letting you know that your return has been processed and a second notifying you that your gift card is ready. Please check your spam folder for Gift Card notifications. You should expect this email within 2 business days of us receiving the package to our warehouse.

I RECEIVED INCORRECT ITEMS, WHAT DO I DO?

Please accept our sincerest apologies for this oversight. Please provide us with images of the items along with item SKUs on the clear bags the items arrived in and email it at our Contact us page. Also please reference your order number in your response. We will review these images and respond within 24 hours (weekdays only) to resolve this issue.

WHY DIDN’T I RECEIVE STORE CREDIT?

FINAL SALE items, items without tags, damaged items, accessories & jewelry, and items returned past the 15 day time frame are not eligible for return and may not be accepted for store credit.

You can find our full on our Return Policy, which may help to answer more of your questions.

THE ORDER I RECEIVED IS INCORRECT, WHAT DO I DO?

Oh no! If the order you receive is incorrect, please call or email us at our Contact us page ASAP with your name, order number, and a brief description of the situation. We will be happy to resolve the issue.

ONE OF MY ITEMS IS DAMAGED, WHAT DO I DO?

If you believe the item you received is damaged, please email us at our Contact us page with your name, order number, and a photo of the damage. Once we receive this information, we will be happy to initiate a resolution at no additional cost.

CAN I EXCHANGE MY ITEMS?

We want to provide you with everything you need for a trendy and stylish closet, but we do not process exchanges. If you would like to return your item, you may do so for store credit. After the item is returned to us, the resulting store credit never expires and can be used towards a replacement or future purchase.

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